FAQ's
How long does it take to make your Jewellery?
On average anywhere between 5 - 6 weeks depending how complicated the item is. For all our custom designed Jewellery we ensure the design is right and approved by you before going ahead with production.
* Please note completion time may be longer due to public holidays.
After we receive your order...
Week 1 - Confirm and finalize Designs
Week 2 - Continue production on Ring or Jewellery and organise center Diamond.
Week 3 - Diamond is ready to view and we send a video for you via email.
Week 4 - Final setting & polishing through to completion
Week 5 - We complete your item, the paperwork along with the Valuation and organise it for delivery.
Week 6 - For more detailed designs that require more setting and finishing.
Solitaire designs can usually be completed around 4 weeks however for any other design we need 5 weeks and Jewellery that has complicated designs or a fair amount of setting please allow 6 weeks.
Please note during December, January & February please expect an extra week for items to be completed due to the amount of orders we receive. We recommend ordering ahead with plenty of time to avoid disappointment.
* We will do our best to send regular updates so please wait for our emails.
How does your custom design process work?
We first gather as much information as we can including any pictures you might have and provide you with a quote. If you are happy with your quote and go ahead with your order, we then get to work on designs and in some cases live renders.
Once you have approved your design we start production. We send regular updates on the progress and once complete we organise delivery with you.
*We try to send regular up dates to advise of progress so please wait for our emails. We can only send images and videos when the ring is complete.
For More information visit our custom design page here.
Custom Design Process – I Heart Collection
Do you charge extra for custom design items?
Not at all. We can tweak any design you see on our site free of charge, provided it is a minor change.
Minor Changes include...
- Different center stone shape or size change.
- Different side or crown Diamond size change.
Is there a limit to the amount of times we can change our design?
We would rather get it right and ensure you are 100% happy with your custom design. This means we can provide live renders in the gold colour of your choice and in some instances video render so you can see every detail.
* Renders are provided once a design is approved.
What do I do if I need to resize my ring?
We are happy to help out with resizing your ring! All you need to do send it back to us ( within 3 months of receiving ) and we will resize your ring free of charge. Please contact us before sending anything so we can ensure we have all the appropriate information for your resize.
We are happy to send out sizers upon confirmation of order to help you double check your ring size. If you would like to receive a sizer please let us know in the notes of your order.
Please note - solitaire rings ( no stones on the band ) may be resized up or down 4 sizes depending on design. Accent, or shoulder stone rings ( stones on the band ) may be resized up or down 3 sizes depending on design.
If a resize requires more than 3 full sizes a resize fee will be charged.
Where do your Diamonds come from?
We work with some of the best Diamonds manufacturers in the world. All Diamonds over 0.30ct where possible are GIA or IGI certified. We follow and promote clean and ethical mining and sourcing of all our Diamonds.
What do I get with my order?
All our Jewellery comes with a Diamond Certificate, Valuation Certificate and various other documents including a "How to care for your Jewellery" All our Jewellery is appropriately packed and comes in a high quality wooden box.
How do you ship your items?
For some of our items we use Insured Express Next Day Guaranteed Delivery with Australia Post. For other items we use our preferred and secured couriers. We include a tracking number via email when we ship our items and work with you to deliver your item on a day when you are available to sign for it. For items over $50,000 we ensure the item is personally and hand delivered by either our in house team or an insured courier.
Do you have any guarantees?
We are happy to offer a credit or exchange on our designs featured online however ( Not including center stone - just setting only) as all our items are made to order in your ring size, gold colour and ideal center stone we unfortunately cannot offer a refund for change of mind items.
*Due to the nature of custom makes we cannot extend this policy to cover an item specifically made and approved according to your specifications.
* A custom design is an item that we have not listed on our website or metal outside of 9K, 18K or Platinum. Or designs we have altered to your specifications.
We are also proud to offer a 7 year manufactures warranty on all our Jewellery.
What happens after I place my order?
Once you have placed your order, you will receive an email confirmation and we will get to work on your item. Custom Designs will receive designs via email within the first 24 - 72 hours depending on how complicated the design is. Upon completion we will advise your order is ready and send a video via email, then complete all documents including valuation and arrange delivery.
What payments do you accept?
We accept all regular payments via our website including Paypal, Credit Card and Layby. If you prefer to pay via Direct Deposit we can of course provide those details for your convenience.
Do you have a place I can see your Jewellery?
We have unfortunately closed our Sydney showroom and are now offering our services 100% online. We are streamlining the process and doing everything we can to make your experience with us fun and easy!
Coming very soon we will have virtual appointments as well as try at home kits. We are working very hard to get these up and out so please be patient with us as we transition into this space.
We understand this is inconvenient for a lot of our clients who like visiting in person. For clients that have purchased with us, we are very much ready to help in the same way we always have...with a smile.
For any new visitors - we understand placing your trust in a company that operates solely online is a challenge which is why we also understand if you choose not to purchase with us. We want each and every client to feel at ease with their purchase knowing they are in good hands and although we would love to have a physical showroom and presence to do that... for right now we can try and do everything else.
We will continue to provide designs, images, videos and updates wherever possible and we will always be just an email or phone call away.
Contact Us – I Heart Collection
What are the costs for resizing, rhodium plating and various repairs?
Need a resize or clean & polish?
We understand that accidents happen so please know we have you covered. Sometimes a ring may get caught or snagged on clothing or accidentally dropped.
If you do happen to knock or bump your Jewellery please contact us and we will do our best to help.
Simply click on the link below for all our prices, procedures and info...
Resizing, Rhodium Plating & Various Repairs – I Heart Collection
Copyright © 2018 I Heart Diamonds TM. All rights reserved.
Before You Purchase
We want you to rest easy knowing we are hard at work gathering ideal options for the Lab Diamond you have chosen. Not all Diamonds are created equal and in each colour and clarity some are better than others.
Simply choose your ideal shape, carat size, colour and clarity and we will do the rest!
Within 48 hours you will receive an email with diamond options in the categories you've chosen. Once you've selected a Lab Diamond we will confirm everything and send a copy of the diamond certificate for your approval before going ahead with the order.
Special priced items are not available for further discount, refund, return or exchange
I Heart Diamonds reserves the right to check on prices after all orders are placed to ensure no errors were made in listing or unforeseen supplier price changes.
By placing your order you agree to these terms and conditions.
Everyone Should Have Jewellery Insurance
We care about your item of Jewellery as much as you do and that's why we recommend insuring with QReport. From everything to theft, damage and even loss while travelling - they have you covered.
Securing Insurance on top of our 7 year warranty means you're covered no matter what happens.
Our warranty unfortunately will not cover center stones coming loose in the event of a knock or broken claw - this is accidental damage covered by insurance.
Diamond & Moissanite Education
So you need a little help deciding which diamond to go for? Well you've come to the right place!
This page is designed to not only give you the information you need in order to choose a diamond but also give you the honesty and knowledge needed to choose the right diamond.
Here you will find all the details relating to diamonds and how they are graded as well as our recommendations on which diamonds are the best value for money, look amazing and is the right fit for any setting.
When we are looking at diamonds and trying to decide what diamond is right for us we sort them via their grades. These grades are the 4 C's.
The first C is - CUT
This grade looks at how a diamond is cut in terms of depth. If a diamond is cut right it allows in more light. The chart below gives you an idea of what to look for when looking at cut.
Cut is one of the most important characteristics when choosing a diamond...simply put the cut determines the brilliance of the diamond or the "shine"
We recommend a cut grade of Very Good, Excellent or Ideal in order to acquire a diamond that truly sparkles.
The second C is - COLOUR
Diamond color is all about what you can’t see. Diamonds are valued by how closely they approach colorlessness – the less color, the higher their value. (The exception to this is fancy color diamonds, such as pinks and blues, which lie outside this color range.) Most diamonds found in jewelry stores run from colorless to near-colorless, with slight hints of yellow or brown.
We tend to recommend a colour grade of H and higher as we find the yellow tends to show more prominently in the lower grades especially in certain settings and paired with higher grade side stones. As with the next two C's the higher the grade the more the price jumps.
The third C is - CLARITY
Because diamonds formed deep within the earth, under extreme heat and pressure, they often contain unique birthmarks, either internal (inclusions) or external (blemishes).
Diamond clarity refers to the absence of these inclusions and blemishes. Diamonds without these birthmarks are rare, and rarity affects a diamond’s value. Using the GIA International Diamond Grading System™, diamonds are assigned a clarity grade that ranges from flawless (FL) to diamonds with obvious inclusions (I3).
Every diamond is unique. None is absolutely perfect under 10× magnification, though some come close. Known as Flawless diamonds, these are exceptionally rare. Most jewelers have never even seen one.
As a starting point we recommend a clarity grade of SI 1-2 and higher. A lot of the time they look eye clean (meaning you cant see too many inclusions with the naked eye.) Because we hand select these diamonds we ensure they are of the highest quality and in many cases obtain images for you to view and approve before going ahead with the purchase.
The last C is - CARAT
Diamonds and other gemstones are weighed in metric carats: one carat is equal to 0.2 grams, about the same weight as a paperclip. (Don’t confuse carat with karat, as in “18K gold,” which refers to gold purity.)
Just as a dollar is divided into 100 pennies, a carat is divided into 100 points. For example, a 50-point diamond weighs 0.50 carats. But two diamonds of equal weight can have very different values depending on the other members of the Four C’s: clarity, color and cut. The majority of diamonds used in fine jewelry weigh one carat or less.
Because even a fraction of a carat can make a considerable difference in cost, precision is crucial. In the diamond industry, weight is often measured to the hundred thousandths of a carat, and rounded to a hundredth of a carat. Diamond weights greater than one carat are expressed in carats and decimals. (For instance, a 1.08 ct. stone would be described as “one point oh eight carats,” or “one oh eight.”)
Carat is the one characteristic which will have very much to do with your budget and personal preference. The size of the diamond has a huge impact on price. When speaking with one of our Jewellers often the Jeweller will ask what your budget is or how much you are looking at spending. This is to determine what size, cut, clarity and colour the Jeweller can source in that price range. We try to get the best diamond that is perfect for you instead of giving you a price that may not fit with what you are looking for.
What are Lab Created Diamonds?
Lab Created Diamonds are an amazing alternative to genuine mined Diamonds as they are grown in strict laboratory conditions using advanced processes that duplicate the conditions under which diamonds naturally develop and form in the Earth. These Lab Created Diamonds consist of the same carbon atoms and are engineered in the characteristic diamond crystal structure. Since they are made of the same material as natural diamonds, they exhibit the same optical and chemical properties.
Lab Created Diamonds are also available in Fancy Colour that are always sought after due to their rarity and include varieties of the hugely popular Vivid Fancy Yellow and Pink. Fancy Colored Lab Diamonds are comparatively reasonable in price compared to their Coloured Diamond counterparts and can be an affordable option when considering Colour.
How Are Lab Created Diamonds Made?
As the name suggests Lab Created Diamonds are grown from the tiny carbon seeds of pre-existing diamonds. Advanced technology – either extreme pressure and heat or a special deposition process known as CVD – mimics the natural method of diamond formation.
Lab Created Fancy Colored Diamonds are formed when small amounts of specific trace elements are present during the growth phase of the diamond, just like in nature. Lab Diamonds can only be distinguished from natural diamonds using specialized equipment that can detect the minor differences in trace elements and crystal growth.
Lab Created Diamonds & Diamond Simulants
There is a great distinction between Lab Created Diamonds and Diamond Simulants. Diamond Simulants, like Cubic Zirconia and Moissanite, look similar to Diamonds but are not true carbon crystals. Simulants do not have the same chemical and physical properties as natural diamonds and therefore sell at much lower prices than man made diamonds. Simulants can usually be distinguished from natural or lab grown diamonds using only the naked eye.
Some Moissanites can be mistaken for Diamonds when using certain diamond testers due to similarity in their electrical conductivity. However, experience Jewellers and gemologists can typically distinguish between diamond and Moissanite due to their differing refractive properties, with Moissanites being double refractive and diamonds being single refractive.
Moissanites have come a long way due to production and cutting technologies, especially in certain cuts.
How do Lab Diamonds compare in price to Natural Diamonds?
Lab Created Diamonds are a fantastic option when considering budget they can be typically 50 - 70% more affordable than natural diamonds of the same size and quality.
Three Great Reasons To Consider When Looking To Purchase Lab Grown Diamonds...
- Lab Diamonds are excellent value, and are often more affordable than natural diamonds of the same size and quality.
- Lab Diamonds are ethically sourced and completely conflict free as no mining is required.
- Lab Diamonds are virtually the same as natural Diamonds as they have the same physical, chemical, and optical properties as natural Diamonds.
If you're ready to speak to one of our Jewellers just contact us via phone, email or chat and let us help you choose something right for you.
Custom Design Process
I Heart Diamonds & I Heart Moissanites specialise in custom designed Engagement Rings and Jewellery and are proud to offer all our clients this service
We've created 4 simple steps to make the custom design process easy.
Step One - We go through all the details with you regarding your design. You choose all the components including Metals, Diamonds and Size. We then create a quote based on all the details you have provided.
Step Two - If you are happy with your quote, we jump right into the design. Our design team will work off your images and ideas to create a sketch. We can provide a live render with all the details including the Gold colour so you can view your design in your choice of White, Yellow or Rose Gold. Only when you have approved the design and are 100% happy do we start production. In some circumstances we can include a 3D video render, so you can view every little detail on your design.
Step Three - We send you regular updates on the progress of your design and when we can send pictures and videos so you can view the process in stages as we go.
Step Four - When the item is completed, we send you images and video of the finished product before organising and coordinating delivery with you. The item is packed accordingly and sent out with tracking details sent to you via email so you can follow your package.
If you want a quote for your dream ring simply email - info@iheartcollection.com.au attach an image if you have one of the design you like or give us an idea of what you are after and let us help you create something unique and memorable.
Please note during December, January & February please expect an extra week for items to be completed due to the amount of orders we receive. We recommend ordering ahead with plenty of time to avoid disappointment.
* Please note we cannot provide designs and renders without an order confirmation.
Please check our FAQ's Page and our Terms & Conditions for more information regarding custom designs.
